At The Rug Gallery, your satisfaction is our priority, which is why we proudly introduce our “Try It Before You Buy It” policy—a 21-day return guarantee for every rug purchase. We understand that selecting the perfect rug for your space is a significant decision, and we want to ensure that you’re delighted with your choice.
Here’s how it works:
1. Return Eligibility: If, for any reason, you’re not entirely satisfied with your purchase, you have the option to return it within 21 days from the date of delivery. To be eligible for a return, the rug must be in pristine, new condition. Please note that any rugs that are soiled or damaged cannot be accepted for return.
2. Special Orders: If you’ve placed a special order, it’s essential to be aware that these orders are subject to the same return policy. However, they will incur a 15% restocking fee upon return. This fee is applied to cover the specialized nature of these orders.
3. Non-Refundable Items: It’s important to mention that padding and custom-made orders are non-refundable. Please consider this when making your selections.
4. Return Shipping: You are responsible for the return shipping charges. For your peace of mind, we highly recommend insuring your return shipment for its full purchase price to safeguard against potential loss or damage during transit. The Rug Gallery cannot assume responsibility for lost or damaged packages that are being returned to us.
5. Return Guidelines: We kindly ask that you adhere to these guidelines to ensure a smooth return process:
- Do not fold, staple, or tape any surfaces of the rug.
- The returned item must be in new, unused condition. Soiled or damaged rugs will not be accepted for return.
- It’s imperative to obtain a Return Authorization Number (RA#) before sending your rug back to us. Returns received without an RA# or those shipped to an incorrect address will result in additional freight costs and a 20% service fee.
6. Return Period: Please note that no returns will be accepted after the 21-day trial period has expired.
7. Return Address: When you’re ready to initiate a return, please send your rug to the following address:
RETURNS The Rug Gallery 9350 Kenwood Rd Cincinnati, Ohio 45242
We want your experience with The Rug Gallery to be exceptional, and our “Try It Before You Buy It” policy is designed to provide you with peace of mind as you select the perfect rug for your home. Should you have any questions or require further assistance, please do not hesitate to reach out to our dedicated team. Your satisfaction is our commitment, and we’re here to help you every step of the way.