The Rug Gallery is pleased to offer “Try It Before You Buy It.” It’s our 21-day return policy for every rug we sell. If you are unhappy with your purchase for any reason, you may return it. The rug must be in new condition, soiled or damaged rugs cannot be returned. Any merchandise that has been special ordered will be refunded as above with a 15% restocking fee. Padding and custom-made orders are non-refundable.
You are responsible for the return shipping charges. We highly recommend you ensure your return shipment with the carrier you select for its full purchase price to protect against loss or damage in transit. We are not responsible for lost or damaged packages being returned to us. In addition, you are responsible for filing claims with the carrier you use in case of loss or damage.
Our policy is as follows:
- Do not fold, staple or tape any surfaces of the item or rug.
- The returned item must be in new condition. If it is soiled or damaged, it will be refused.
- No returns will be accepted without a Return Authorization Number. Returns that are received without an RA# or are shipped to the wrong address will incur additional freight costs and a 20% service fee.
- No returns will be accepted after the 21-day trial period has expired.
Return your rug to:
The Rug Gallery
9350 Kenwood Rd
Cincinnati, Ohio 45242