Welcome to The Rug Gallery’s FAQ page! Whether you’re searching for the perfect rug, lvt, carpet,or curious about our store policies, we’ve compiled a list of frequently asked questions to help you find the information you need.
The Rug Gallery: Your Guide to Rugs
Guarantees
Do you offer a price match guarantee?
Yes, we’ll match any online or printed price on the identical rug.
Is there a trial period for rugs?
Yes, we offer a 21-day in-home trial. If you’re not satisfied, you can return the rug for a full refund.
Privacy
How do you protect customer privacy?
We encrypt your personal information during transmission. See our Privacy Policy page for more details.
Manufacturer's Warranty
What does your warranty cover?
All rugs come with a one-year warranty against manufacturing defects.
How do I file a warranty claim?
Rugs
What are the different types of rug materials available?
Rugs can be made from various materials such as wool, silk, cotton, jute, polyester, and polypropylene.
How do I choose the right rug size for my space?
Consider the dimensions of your room and the furniture layout to determine the appropriate rug size. You can opt for a rug that covers the entire seating area or one that anchors specific furniture pieces.
What rug styles are available?
Rug styles range from traditional and oriental designs to modern and contemporary patterns. Choose a style that complements your décor and personal taste.
How do I care for and clean my rug?
Regular vacuuming and spot cleaning are essential for maintaining the appearance of your rug. Depending on the material and construction, some rugs may require professional cleaning methods.
Are rug pads necessary?
Rug pads provide cushioning, prevent slipping, and extend the lifespan of your rug. They are recommended for all types of rugs, especially those placed on hard floors.
Can rugs be used outdoors?
Yes, there are outdoor rugs specifically designed to withstand outdoor conditions such as sunlight, moisture, and high foot traffic. These rugs are made from durable materials like polypropylene and can enhance outdoor living spaces.
How do I store rugs when not in use?
Roll your rug tightly with the pile facing inward and wrap it in a breathable material like cotton to protect it from dust and pests. Store the rug in a dry, climate-controlled area to prevent mold and mildew growth.
Oriental Rugs
What defines an Oriental Rug?
Oriental rugs are defined by their weaving technique and knots, not origin.
Where are Oriental Rugs made?
They are made in various countries, including Iran, China, and Turkey, with designs reflecting their origin.
What is the difference between Persian and Oriental Rugs?
Persian rugs specifically originate from Iran, while Oriental rugs encompass a broader category.
What materials are used in Oriental Rugs?
Oriental rugs can be made from natural materials like wool or synthetic fibers like polyester.
How are Oriental Rugs made?
They are woven on horizontal looms for flat-woven rugs and vertical looms for hand-knotted rugs.
What are some ways to repurpose old Oriental Rugs?
Old rugs can be repurposed to make pillows, upholster furniture, frame sections, or sold/donated.
Carpet
What are the different types of carpet fibers available?
Carpets can be made from various fibers including nylon, polyester, wool, olefin (polypropylene), and blends. Each type of fiber has its own characteristics in terms of durability, stain resistance, and texture.
What is the difference between carpet padding and underlayment?
Carpet padding refers to the cushioning layer installed beneath the carpet, providing support, insulation, and noise reduction. Underlayment, on the other hand, is typically used with hard flooring materials like laminate or hardwood to provide cushioning and moisture protection.
How often should I clean my carpet, and what methods are recommended?
Regular vacuuming is essential to remove surface dirt and debris, while deep cleaning methods such as steam cleaning or shampooing should be performed every 12-18 months to remove embedded dirt and stains. Consider professional carpet cleaning for heavily soiled carpets or high-traffic areas.
What is carpet pile height, and how does it affect performance?
Pile height refers to the length of the carpet fibers from the backing to the top surface. A shorter pile height typically offers better durability and easier maintenance, while longer pile heights provide a softer, more luxurious feel but may be prone to matting and crushing in high-traffic areas.
Are there eco-friendly carpet options available?
Yes, there are eco-friendly carpets made from sustainable materials such as recycled fibers, natural fibers (like wool or jute), and environmentally friendly backing materials. Look for certifications such as Green Label Plus or Cradle to Cradle to ensure the carpet meets sustainability standards.
What are some ways to repurpose old Oriental Rugs?
Old rugs can be repurposed to make pillows, upholster furniture, frame sections, or sold/donated.
Luxury Vinyl Tile (LVT)
What is LVT Flooring?
LVT offers the look of hardwood, tile, or concrete with vinyl benefits.
How is LVT Flooring constructed?
It consists of multiple layers, including backing, rigid core, vinyl design film, and top wear layer.
How do you clean LVT Floors?
LVT floors are easy to clean with a damp mop or rag. Avoid harsh detergents.
How is LVT Flooring installed?
Installation is generally easy, with some types clicking into place and others requiring gluing like ceramic tile.
What are the benefits of LVT Flooring?
LVT flooring is durable, beautiful, waterproof, and pet-proof.